Riovie™
Privacy Policy
Last Updated: June 29, 2026
Riovie is a technology and lifestyle-support platform operated by Riovie Operations LLC. We connect you with independent, licensed healthcare providers and offer nutrition and lifestyle guidance. We do not practice medicine. Our Services are intended for residents of the United States only and are not directed to anyone outside the United States. This Policy explains what information Riovie collects, how we use and share it, and the choices and rights you have.
1. The Two Kinds of Information Involved
It is important to understand who handles your information:
■ Marketing and account data that Riovie collects directly (for example, your name, email, and the answers you give in our pre-screener) is governed by this Policy.
■ Protected health information (PHI) created when you receive medical care is handled by the licensed providers and the clinical infrastructure partner who deliver that care, under their own Notice of Privacy Practices and applicable health-privacy law (HIPAA). Where Riovie processes PHI on a provider’s behalf, we act as a business associate and maintain written agreements (BAAs) that require us to safeguard that information.
2. Information We Collect
■ Information you give us: name, email, phone, and the responses you submit in our pre-screener or contact forms, which may include health-related details you choose to share to check eligibility.
■ Payment information: processed by third-party payment processors. Riovie does not collect or store full payment card numbers.
■ Automatic information: device, browser, IP address, pages viewed, and similar usage data collected through cookies and analytics tools.
3. Cookies, Analytics, and Advertising
We use cookies and similar technologies to operate the site, remember preferences, and measure performance. We use, or may use, analytics and advertising-measurement tools such as Google Analytics and the Meta (Facebook) Pixel to understand how visitors find and use riovie.com. These tools may share limited activity data with the providers of those tools. You can control cookies through your browser settings; some features may not work if cookies are disabled.
To limit interest-based advertising, you can use the industry opt-out tools offered by the Network Advertising Initiative (optout.networkadvertising.org), the Digital Advertising Alliance (optout.aboutads.info), and Your Online Choices (youronlinechoices.eu), and you can adjust ad-personalization settings in your Google account. These opt-outs are specific to each browser and device, so you will need to apply them on each one you use.
4. How We Use Your Information
■ To check whether you may qualify for a program and to connect you with licensed providers. ■ To deliver nutrition and lifestyle guidance and customer support.
■ To communicate with you about your account, programs, and updates you asked to receive. ■ To operate, secure, measure, and improve our website and services.
■ To comply with law and protect the rights, safety, and property of users and Riovie.
5. How We Share Your Information
We do not sell your personal information. We share it only as described here:
■ Clinical partner and providers: with our clinical infrastructure partner and the licensed providers and pharmacies who evaluate eligibility and deliver care.
■ Service vendors: hosting, communications and customer-relationship tools, payment processors, and analytics providers. Vendors that handle health information do so under written confidentiality and BAA terms. ■ Legal and safety: when required by law, to respond to legal process, or to protect people and property. ■ Business transfers: in connection with a merger, financing, or sale of assets, subject to this Policy.
6. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards, including encryption of data in transit, access controls, and vendor agreements that require appropriate security. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a data breach affecting your information occurs, we will notify you as required by applicable law.
7. Data Retention
We keep personal information for as long as needed to provide our services, meet legal and recordkeeping obligations, resolve disputes, and enforce our agreements, then delete or de-identify it.
8. Your Choices and Rights
■ Request access to, correction of, or deletion of the personal information Riovie holds about you by emailing support@riovie.com.
■ Opt out of marketing emails using the unsubscribe link in any message.
■ Direct requests about medical records or PHI to your treating provider or the clinical partner, who maintain those records.
9. Your California Privacy Rights
If you live in California, you have the right to know, access, correct, and delete the personal information we hold, and the right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. The categories of personal information we collect and the parties we share it with are described in Sections 2 and 5. Riovie does not sell personal information for money. Advertising tools such as the Meta Pixel may qualify as “sharing” under California law. To opt out, adjust your cookie settings, use the industry opt-out tools listed in Section 3, or email support@riovie.com. Where required by law, we treat a recognized browser opt-out preference signal,
such as Global Privacy Control (GPC), as a request to opt out of “sharing” from that browser. We will not discriminate against you for exercising these rights.
10. Other State Privacy Rights
If you live in a state with a comprehensive or consumer-health privacy law — including Washington, Nevada, Texas, Virginia, Colorado, and Connecticut — you may have the right to access, correct, delete, or obtain a copy of your personal information, to opt out of targeted advertising and any sale of personal information, and to appeal a denied request. Washington’s My Health My Data Act and similar laws also give you specific rights over consumer health data, including the right to withdraw consent and request deletion. Riovie does not sell consumer health data and does not use or share it beyond providing the services you request, except with your consent or as required by law. To exercise any of these rights, email support@riovie.com; we will verify your identity and respond within the time your state’s law requires, and you may use an authorized agent.
11. Children’s Privacy
Riovie is intended only for adults 18 years of age and older. We do not knowingly collect information from anyone under 18.
12. Changes to This Policy
We may update this Policy from time to time. We will post the updated version here and revise the “Last Updated” date above.
13. Contact Us
Questions about this Policy or your information:
Riovie Operations LLC
4539 N 22nd St Ste N, Phoenix, AZ 85016